Frequently Asked Questions
Everything you need to know about enhancing your living space with Fanyil.
What materials are used in Fanyil home products?
We prioritize durability and aesthetics by using premium, sustainably sourced materials including solid hardwoods, high-grade textiles, and eco-friendly finishes designed to last for years.
How long does shipping take for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery service may take 2-3 weeks depending on your location and scheduling availability.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Do you offer assembly services for your furniture?
Yes, many of our larger items qualify for professional assembly. You can select the 'Expert Assembly' option at checkout, or choose our White Glove Delivery for full room setup.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through your Fanyil account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm or Klarna, allowing you to pay for your home upgrades over time.